How do I decide which medal or award to purchase?
For each medal or award we have a detailed description which includes the weight and dimensions and what finish is available for that product, which will help you with your buying decision. If you need any further advise please feel free to contact us by e-mail or phone.
If I approve the proof then I change my mind and want to make amendments or cancel my order is this possible?
We will always try and assist you should you want to change the order, however if the order has gone in to production, unfortunately we would not be able to change or cancel your order.
What happens when I approve the proof?
Once you have approved the proof back to our studio via email, the order will go in our production schedule and be shipped within 2 weeks from approval of artwork (excluding cast medals and Flextec Medals).
If when I receive the visual/proof I am not happy with this can I make amendments?
Yes, we are happy to make one amendment to your proof.
Will the visual proof show the options I have chosen for my medal or award, for example engraving to the front and rear?
Yes, the visual will show any of the options you have chosen.
From placing my order when will I receive a visual proof?
Our studio will send you a visual proof within 2 working days.
Can I get a visual of what my medal or award will look like prior to placing an order on the website?
Our policy is to only supply a visual proof once an order is placed.
How do I work out the price for the medal or award I want to purchase?
If you click on the medal or award you want to purchase a pricing grid will be shown and this will tell you the price for how many of that product you want to order and will show any additional costs for any optional extras you want to choose.
How and when do I pay for my order?
You pay at the time of placing your order on our website which accepts PayPal payments or credit/debit cards.
How or when do I send you my logo or information I want on the medal or award?
When you are choosing what you want to purchase there is an upload button for the artwork and this is where you attach your logo or artwork. There is also a box where you type in any instructions for our Studio.
Will I get a payment receipt when I place my order?
Yes you will receive a full order confirmation and invoice which will show the VAT paid.
What is included in a medal order?
Free proofing and amendment service, bespoke medal, plain coloured ribbon, VAT. The only things that are not included are optional extras like personalisation, rear printing or engraving and printed ribbons. UK shipping is included if your order is over £250.00
What is included in an award order?
Free proofing and amendment service, custom award and VAT. UK Shipping is also included if your order is over £250.00
When will I receive my order?
Once you have approved the visual/proof back to our studio they will confirm a dispatch date to you, which will be 2 weeks from approval of the order to the dispatch date. (It will advise of the lead times for each product on the product information section). For most of the UK, delivery time with our courier is 1-2 working days later.
Who will be delivering my order?
Our courier is UPS.
Will I receive tracking for my order?
Yes, you will receive an email notification from UPS which will say your order from Medal Studio has been dispatched. If you click on the link, you will be able to track the order progress the next working day.
Do I have to be in to receive my order or sign for my order?
We always prefer a signature to confirm the order has been delivered. However, if you will not be in and you want it left with a neighbour or in a safe place please let us know this at the time of the order in the instruction box and we will put that on to the UPS system. If you forget to do this, when you get the notification of dispatch from UPS, you can then arrange this with UPS directly.
If I am a returning customer how do I place a repeat order?
Please place the order on our website and you can write in the instruction box it is a repeat order and put the order number and logo name if known.
Do you offer printed ribbons for your medals?
We offer printed ribbons for all of our medals. The minimum order quantity for these is 100 and an additional cost of 80p per ribbon will apply. An option to add printed ribbons will appear after you input your order quantity.
What is the difference between a stock item and a custom product?
Stock items are all held in stock at our facility, we print, engrave and dome these items in house. Custom medals and awards are made to order. Stock items are great if you need smaller quantities and have a tight lead time. Custom medals work better if you need larger quantities (100+) and have a longer lead time (4-12 weeks). Custom medals start to become really cost effective at larger volumes.