FAQ

How do I decide which medal or award to purchase?
For each medal or award we have a detailed description which includes the weight and dimensions and what finish is available for that product, which will help you with your buying decision. If you need any further advise please feel free to contact us by e-mail or phone.
If I approve the proof then I change my mind and want to make amendments or cancel my order is this possible?
We will always try and assist you should you want to change the order, however if the order has gone in to production, unfortunately we would not be able to change or cancel your order
What happens when I approve the proof?
Once you have approved the proof back to our studio via email, the order will go in our production schedule and be shipped within 5 working days.
If when I receive the visual/proof I am not happy with this can I make amendments?
Yes, we are happy to make any amendments until you are happy with the proof
Will the visual proof show the options I have chosen for my medal or award, for example engraving to the front and rear?
Yes, the visual will show any of the options you have chosen
From placing my order when will I receive a visual proof?
Our studio will send you a visual proof within 1 working day.
Can I get a visual of what my medal or award will look like prior to placing an order on the website?
Our policy is to only supply a visual proof once an order is placed.
How do I work out the price for the medal or award I want to purchase?
If you click on the medal or award you want to purchase a pricing grid will be shown and this will tell you the price for how many of that product you want to order and will show any additional costs for any optional extras you want to choose.
How and When do I pay for my order?
You pay at the time of placing your order on our website which accepts PayPal payments or credit/debit cards
How or when do I send you my logo or information I want on the medal or award?
When you are choosing what you want to purchase there is an upload button for the artwork and this is where you attach your logo or artwork. There is also a box where you type in any instructions for our Studio
Will I get a payment receipt when I place my order?
Yes you will receive a full order confirmation and invoice which will show the VAT paid.
What is included in a medal order?
Free proofing and amendment service, bespoke medal, ribbon, VAT. The only things that are not included are optional extras like personalisation and rear print or engraving. UK shipping is included if your order is over £100.00
What is included in an award order?
Free proofing and amendment service, custom award, VAT. UK Shipping is also included if your order is over £100.00
When will I receive my order?
Once you have approved the visual/proof back to our studio they will confirm a dispatch date to you, which is usually 5 working days from approval of the order to the dispatch date. For most of the UK delivery time with our courier is 1 working day later
Who will be delivering my order?
Our courier is DPD.
Will I receive tracking for my order?
Yes you will receive an email notification from DPD which will say your order from TKG Europe (this is our Sister Company) has been dispatched. If you click on this link you will be able to track the order progress the next working day
Do I have to be in to receive my order or sign for my order?
We always prefer a signature to confirm the order has been delivered, however if you will not be in and you want it left with a neighbour or in a safe place please let us know this at the time of the order in the instruction box and we will put that on to the DPD system. If you forget to do this when you get the notification of dispatch from DPD you arrange this with them?
If I am a returning customer how do I place a repeat order?
Please place the order on our website and you can write in the instruction box it is a repeat order and put the order number and logo name if known. You can also create an account on our website and any orders you have previously placed will be shown to you.
Can I get a sample made before I commit to a larger order?
All of our web based products have a minimum order quantity of one. We have a lot of first time customers that will buy one item to make sure they are happy with the quality before committing to a larger order.
Do you offer printed ribbons for your medals?
We offer printed ribbons for all of our on line medals. The minimum order quantity for these is 100. Additional costs will apply. These are not available to add to your order when placing it on line. You can contact us either after you have placed your order or before to discuss printed ribbon options and pricing.